Careers Careers 12/14/2019 Dietary Aide (Casual Position) - Toronto, ON
767 Royal York
Toronto, Ontario
M8Y 2T3


Candidates are invited to apply for the above position.

The incumbent is responsible for:
• Assisting in the preparation and serving of meals and ensuring that work area are maintain in safe and sanitary condition.
• Must be knowledgeable of occupational Health and safety Standards and operational policy and procedures manual related to safety
   and job functions.
• Reports to Food Service Supervisor but may function under the direction of the Cook.
• Attend in –service education, staff meetings, workshop, etc. As directed by the Dietary supervisor

• Have successfully completed or are enrolled in a Food Service Worker training program.
• Must have Food Handler Certificate obtain from Toronto Public Health.

Please forward your cover letter and resume, in confidence,
to Food Service Supervisor Email:
Fax : 416-239-5102

2019-07-05 00:00:00.0
Food and Nutrition Manager - St. Catharines, ON Our client, a Canadian owned, family run business, is seeking an:
Food and Nutrition Manager
St. Catharines, Ontario

St. Catharines, a recreational jewel set on the shore of Lake Ontario, just below the stunning Niagara Escarpment offers many amenities and opportunities to its residents. It is a place known for its friendliness, charm and pride - characteristics that stem from its identity as The Garden City due to its many parks, gardens and trails.


The 160 bed Long Term Care home is a gorgeous, newer, state of the art facility, located in the heart of St. Catharines, within a well established neighbourhood community. This home boasts excellent facilities, superb social, spiritual, recreational and therapeutic programs for seniors, and dedicated nurses and support staff.


As a member of the management team the Food and Nutrition Manager manages all aspects of food service within the Home to meet the nutritional needs of residents with emphasis on the individual needs and wants of the residents, including special ethno-cultural requirements.

This position ensures the effective and efficient preparation and delivery of meals to the residents within legislative requirements. The Food and Nutrition Manager will ensure the residents enjoy a pleasurable dining experience within the scope of dietary practice.


• Ensures adherence to the respective regulations and legislation in the Ontario Long Term Care Homes Act, 2007 and O. Regulation 79/10,
   the Resident's Bill of Rights, and the Home's mission and policies
• Plans and organizes the activities of the dietary department
• Ensures the provision of high quality food service
• Establishes the workflow patterns
• Ensures departmental goals and objectives are developed and achieved
• Establishes policies and procedures in accordance with regulatory requirements
• Develops and standardizes cooking techniques, food portioning, leftover control, food handling techniques and sanitation techniques
• Develops individualized nutritional care plans
• Plans regular and therapeutic cyclical menus for approval by the registered dietitian
• Orders and receives food and kitchen supplies
• Monitors inventory
• Develops a standardized order program
• Monitors menu changes to ensure record keeping follows department procedures
• Ensures all food is purchased from established supplier and in sufficient quality and quantity for the home
• Ensures proper operation of kitchen equipment
• Ensures provision of dietary services to staff and visitors as required
• Participates in multidisciplinary care planning conferences to assess dietary needs of residents and keep informed of changing dietary needs
• Completes initial and quarterly resident nutritional profiles on all residents who are not followed by the dietitian
• Monitors resident food intake and refers nutrition concerns to dietitian
• Visits residents during meal times to monitor resident acceptability of food
• Communicates concerns regularly to the Dietitian and Resident Care team making recommendations to enhance the dining experience
   and/or improve nutritional intake
• Completes documentation as per policy and legislated requirements
• Cooperates with other departments to meet resident needs
• Attends and participates in resident care conferences, team meetings and other committees as requested
• Chairs / participates in all relevant committees of the home as per policy and procedure
• Performs other related functions as required within scope of practice and on the direction of the administrator


• Diploma in Food Service Supervision from a recognized program
• Current membership in the Ontario Society of Nutritional Management
• Current membership in the Canadian Society of Nutritional Management
• 3 years progressive related experience in an institutional setting
• Experience with RAI/MDS version 2.0

• Compensation for the position has been designed to attract star performers

Please apply in confidence to:

Chris Hepburn

Recruitment Consultant
Maxwell Management Group Ltd.
1-855-305-4078 x207

Leaders Helping Leaders.... We Welcome Your Referrals!

If this opportunity is not a fit for your background and experience, please feel free to forward to any interested colleagues.]]>
2019-12-11 00:00:00.0
Food Service Manager - Collingwood, ON

Food Service Manager - Long Term Care - Collingwood, ON  (CSNM Required)

Company Description

Compass Group Canada is the country’s leading food service and support services provider with over 25,000 associates working in more than 2,200 location throughout the country. The company specializes in providing food services and support services across the core sectors
including leading sports and leisure venues, executive dining rooms and cafes, schools, universities, seniors’ residences and hospitals as well as remote camps and off shore oil rigs. 

Job Description

We believe that every Resident deserves warm and caring hospitality, healthy delicious meals, and a clean safe place to live. When you work with us you are part of something bigger, something that touches a senior’s life, puts a smile on their face, and gives them comfort. Our
employees go home every day knowing they truly make a difference.

Now, if you were to come on board as one of our Food Service Managers, we’d ask you to do the following for us:

  • Prepare and supervise the preparation and service of meals and nourishment's following specified menus and standardized recipes.
  • Assist the Administrator to ensure that the facility-wide Multidisciplinary Quality
  • Assurance Program is implemented and ongoing.
  • Promote a positive team spirit within the department and the facility.
  • Control of the operational budget for the Dietary department including adherence to food service related enhancement contracts.
  • Follow infection control procedures.
  • Select, orientate, supervise, delegate tasks and evaluate the performance of the Dietary staff (Prepares performance reviews).
  • Ensure compliance with all Long Term Care regulations and established Compass Group policies.
  • Counsel residents or family members in the absence of a dietitian as necessary on therapeutic diets.
  • Assist in Union matters related to grievance procedures, labour management relations and contract negotiations.
  • Consult with Dietitian as necessary.
  • Conduct daily inspection of the department to identify/resolve any potential hazards.
  • Ensure dietary employees perform pre-start up inspections on all equipment designated as critical; by the Manager.
  • Ensure all Dietary employees are informed of hazards in the department.
  • Responsible for maintaining departmental absenteeism and sick day management.
  • Responsible for purchasing, receiving, storing and controlling all departmental supplies, which may include inventory controls.
  • Continued monitoring and ongoing documentation of low and moderate risk resident’s nutritional status at a minimum of quarterly.
  • Make appropriate referrals to the facility dietitian as necessary.
  • Participate in resident’s care conferences as necessary.
  • Visit with new resident/family within 72 hours of admission.
  • Ensure maintenance of operational records (i.e. menus, production sheets, food temperatures and refrigerator and freezer temperatures) as required. Oversees catering services for all scheduled facility functions.
  • Ensure dietary staff compliance with facility policies and procedures, including safety and sanitation rules and safe working practices.
  • Attend Resident's Dining Committee meetings as required.
  • Ensure residents input with menu development and works with facility management/Resident on these needs.
  • Work co-operatively with the Health Care team in preparation for accreditation.
  • Strive to participate actively in any department, facility and community committees as requested.
  • Head Dietary Continuous Quality Improvement process within the facility.
  • Arrange staff coverage and scheduling changes following established procedures.
  • Attend all pertinent facility in-services, community educational sessions and other necessary training sessions as provided including computer updates and applications.
  • Work with and responds to Ministry of Health personnel, Public Health personnel and any other government body.
  • Ongoing communication with residents, family members, and staff regarding department activities.
  • Knowledgeable of and endeavors to promote the Resident Bill of Rights.
  • Organize dietary in-services.
  • Perform other duties as are necessary and appropriate.

Think you have what it takes to be our Food Services Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

  • At least three years of food service management experience in long term care.
  • Be a member in the Canadian Society of Nutrition Management or a member of the College of Dietitians of Canada.
  • Great knowledge of the Ontario Food Premises Regulation, Ontario Regulation 79/10 made under the Long Term Care Homes Act, 2013, and the OH&S Act.
  • Experience using PointClickCare (PCC) system.
  • Strong leadership skills and proven ability to supervise and secure the co-operation of the dietary employees.
  • Experience in large quantity food preparation, financial planning and food purchasing.
  • Supervisory experience in a unionized Long Term Care setting or Retirement Residence.
  • Proven knowledge of nutritional needs of the elderly.
  • A creative flair for menu planning, preparation and presentation.
  • Excellent communication skills: written, verbal and interpersonal.
  • Great computer skills and are proficient with MS Office (Word, Excel, Outlook).
  • Able to work and communicate effectively with geriatric residents.
  • An effective team player who works well with others.
  • A positive can-do attitude.
2019-12-05 00:00:00.0
Food Service Manager - Kingston, ON

Food Service Manager
Kingston, ON


Your Contribution:
Grow your career with a company that shares your passion.   Our Healthcare Division is seeking a dynamic individual to fill the role of Food Service Manager for our busy site located in Kingston, ON.

In your new role, this site will require your excellent customer service, client management as well as an understanding of this environment.    If you are looking for a new position that challenges you daily where you can use your excellent organizational skills, people management skills as well as food service expertise, this is your new role! 


At Sodexo we care and serving others is our purpose. This generates an authentic sense of pride for us. Improving the Quality of life for everyone we come into contact with is our North Star. If you want to catch the Sodexo Spirit then we have the position you are searching for. 

As the Food Service Manager at our very busy Healthcare account, you will be responsible for overseeing a team of employees and successfully coordinating and directing on the floor food service activities in compliance with LTCH regulations You will establish and maintain a solid and mutually beneficial business relationship including: high levels of client and customer satisfaction and account retention; strong employee relations; achievement of financial goals particularly around labour costs; and strategically develop efficiencies in the operation. You will report directly to the General Manager of the site.  

Growth and Development

  • CSNM certification in good standing or RD designation is required, experience working with long term care facilities is an asset
  • 2-4  years working with operations at the managerial/supervisory level
  • Proven success in managing food services operations in a healthcare setting 
  • Effective oral and written communication skills are needed 
  • Management experience in a unionized environment is an asset
  • Strong ability to manage and promote a safe work environment and lead a safety culture
  • Effective planning, organizing, and time management skills 
  • Excellent interpersonal skills 
  • Ability to select and develop people 
  • Ability to anticipate and solve problems


Value Behaviours
Serving Clients and Customers
Analysis and Decision Making
Quality Assurance and Safety
Diversity Awareness
Drive and Dependability

Understanding of and, service delivery based on client Gentle care philosophy


Who We Are:
Recognized as a strategic partner, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience.  Sodexo’s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.


Our Advantages 
*A wide array of interesting jobs *Nationwide locations *Tremendous growth possibilities *Continuous learning opportunities *Incentive Plans *Rewards & Recognition *Employee Benefits *Flexible Time *Discounts *Committed to People Development *Promoting Individual and Collective Achievements *Diversity and Inclusion *Corporate Citizenship *Hunger Fighting Initiatives *Environmentally Conscious………… To find out more, come visit us at:

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

“We welcome and encourage applications from people with disabilities.  Accommodation is available on request from candidates taking part in all aspects of the selection process.”

*Only those candidates under consideration will be contacted. *

To apply to this opportunity, please send your resume to, with the subject line “Food Service Manager #5902”.

2019-12-13 00:00:00.0
Food Service Manager - Temporary Assignment - Stratford, ON FOOD SERVICE MANAGER                                                                                         082-19
Temporary Assignment – 30 hours weekly for 5 weeks minimum
Greenwood Court, Tri-County Mennonite Homes
Stratford, ON

About Greenwood Court:
Greenwood Court is designed as a 'Community of Care' where seniors are able to age in place. As the needs of our seniors change, they have access to additional services and supports without having to leave familiar surroundings or newly developed friendships. Staff and volunteers are committed to making Greenwood Court "a place to call home" for its residents.

About the Position:
Reporting to the Executive Director, the Food Services Manager is accountable to manage all aspects of the dietary department through effective planning, evaluation and direction to meet the nutritional needs of the residents in accordance with quality management, legislative requirements and the organization standards.

As a valued member of the team, the Food Service Manager demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission and values.

WAGE: $ 30.18 to $33.32 hourly

• Member of the Canadian Society of Nutrition Management is required
• Graduate of a recognized Nutrition Managers’ course OR Degree in dietetics or food service administration and management is an asset.

• Minimum of 2 years’ experience in the long-term care home sector is preferred
• Experience in large quantity food preparation, financial planning and food purchasing
• A minimum of 1 year experience in large quantity food preparation, financial planning and food purchasing

• Must be knowledgeable of the Ontario Food Premises Regulation, Public Health regulations, Food Safety Code of Practice and Canada's Food
   Guide to Healthy Eating, ORCA, relevant sections of the Long Term Care Homes Act and regulations 2007 and OH&S Act
• Working knowledge and understanding of the dietary and nutritional care needs and menu planning for the elderly, including special diets
   and textures
• Well-developed proficiency in MS Office (Word, Excel, Power Point, Outlook)
• Knowledge of Point of Care computer programs would be an asset
• Effective verbal and written English communication skills required

TO APPLY: To apply for this position, please visit our Careers page on our website at or email your application directly to

About Tri-County Mennonite Homes
• Full-time, part-time and casual opportunities
• Pension plan
• Health and dental benefits
• Short-term disability
• Life insurance
• Paid orientation
• Training opportunities and career development
• Employee appreciation lunches and events
• Employee Assistance Program
• An employee Social Committee
• Tuition support programs
• Employee pricing on meals from our kitchen
• A positive and supportive working environment

Tri-County Mennonite Homes is a leader in providing services to seniors and developmentally disabled individuals. With dedicated staff and volunteers, we operate three divisions: Greenwood Court, Nithview Community, and Aldaview Services. Our mission is “Making Every Day Matter”.

Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant.]]>
2019-12-11 00:00:00.0
Food Services Supervisor - Mission, BC Food Services Supervisor - Mission Memorial Hospital (Casual to Full-time)
Mission, BC, Canada

Company Description

At Compass Group Canada, we turn ordinary acts of service into extraordinary moments that make a difference. Think you can do the same? Then come to work with us!

We are currently looking for a Food Services Supervisor for Mission Memorial Hospital in Mission, BC.

What’s in it for you?
• Recognized as “2019 Best Workplaces in Retail & Hospitality.”
• Endless advancement opportunities.
• Friendly work environment.
• Competitive pay.
• Full training and development courses.
• Recognition and awards program.
• Many shifts available.
• Extended health plan for part-time and full-time team members.
• Perks –amazing savings on entertainment, travel, dining, insurance, car rentals, etc.

Job Description
• Compensation: $21.95 to $22.95, depending on related experience
• Shifts: 11:30 -19:30, 7:00 -15:00, 6:30 -14:30
• Start Date: ASAP

Essential Duties and Responsibilities:
• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and
   train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue,
   labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• CSNM membership, or eligible for CSNM membership.
• Diploma in Food & Nutrition Management from a CSNM-certified institute.
• Current Advanced Food Safe (Food Safe Level 2) certificate
• 2- 5 years supervisor experience an asset.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Important note: **A satisfactory Criminal Record Check is a condition of employment. Proof of immunizations and Tuberculosis Screening Test results may be required. **

If you are interested, please send me your resume via email to]]>
2019-11-20 00:00:00.0
Food Services Supervisor/ Cook - Waterloo, ON Job Title: Food Services Supervisor/Cook
Employment: Part Time
Location: The Westhill Retirement Residence – Waterloo, Ontario

Position Details
Under the direction of the Food Services Manager, the Food Service Supervisor is responsible for assisting in the operation of the Food Services Department.

This position is part time with benefits 60 hours bi-weekly.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at 519-434-1000.

Responsibilities Include:
• Ensures that the food services department is meeting the residents’ nutritional needs.
• Reviews the menus ensuring usage of seasonal foods, the Canada Food Guide, rotation of stock and meeting the specific needs of special
• Knows and interprets facility policies, procedures and practices and communicates these to the appropriate personnel.
• Initiates and provides staff orientation and in-service programs for food services personnel.
• Assists in the evaluation of staff performance to ensure efficiency and effectiveness.
• Maintains good working relationships with all staff members
• Operates in a fiscally responsible manner and maintains purchasing and inventory control.
• Strong team member philosophy and ability to work with a minimum of supervision in a fast paced work environment.

Experience & Qualifications:
• Executive Chef with a Red Seal Certificate or College graduate of recognized food service diploma program preferred.
• Experience in nutritional & food management/preparation and presentation in a related work environment
• Self-directed and team-oriented, with good organization and problem-solving skills
• Knowledge in quality/quantity food production, nutritional considerations for seniors, the Ontario Food Premises Act, Canada’s Food Guide 
   to Healthy Eating and the Occupational Health and Safety Act.
• Preference will be given to applicants with leadership experience in a retirement or hospitality setting.
• Experience in health and safety standards.
• Strong computer skills, i.e. Excel and Word

To apply visit our website]]>
2019-12-13 00:00:00.0
Long Term Care Cook - York, ON
Long Term Care Cook

Casual Cook Position must be available during the week and weekends

Temporary F/T Position (January)

Job Description


• Prepare and/or be responsible for the preparation/delivery of all foods for residents, guests and employees;
• Follow menu and production documentation when preparing food.
• Ensure use of proper food handling techniques;
• Complete daily temperature audits for fridge, freezers and storerooms
• Prepare and serve foods for therapeutic /speciality diets according to planned menus;
• Make menu substitutions as necessary and record these in designated place;
• Ensure service of meals and nourishments are on time.
• Follow daily production charts, standardized recipes and daily composite menus
• Comply with all provincial/municipal regulations and established dietary department policies and procedures;
• Participate actively in planning/preparing special occasion and theme meal days;
• Attend department and facility staff meetings, in-services and other necessary training sessions;
• Follow and comply with health and safety legislation and departmental safe job procedures;
• Complete all other tasks as assigned by Manager.

• Must possess a Food Handler's Certificate;
• Must be a certified Cook.
• Knowledge in large quantity food preparation, preferably in a healthcare or retirement setting;
• Knowledgeable of the Provincial Food Premises Regulation and Canada's Food Guide to Healthy Eating;
• Knowledge of and experience with special and therapeutic diets;
• Physically able to lift and transfer heavy, hot items and stand for majority of shift

Pay Rate: $19.60 with deduction while on probation.

Please email.]]>
2019-11-14 00:00:00.0
Part-Time Cook - Toronto, ON IVAN FRANKO HOME
767 Royal York, Toronto, Ontario M8Y 2T3

Department: Dietary
Position: Cook
Status: Part-Time

Candidates are invited to apply for the above position in Ivan Franko Home.

The incumbent is responsible for:
• Ensuring that proper meals are prepared and served on time and that work areas are maintain in a sanitary condition; directs
   dietary aides and assist in the purchasing and receiving of food and other supplies.
• Reports to Food Service Supervisor.
• Ensure that establish policies, procedure and work assignment are followed.
• Ensure that meals are prepared according to the standardized menu.
• Assist the Food Service Supervisor in developing and standardized menu.
• Attend in-service education session, staff meeting, workshop etc. as directed by the Food Service Supervisor.

  • Previous experience in a food preparation environment in the health care 
  • Preferred Red Seal or current equivalent qualifications as a Cook from a recognized cooking program;
  • Food Handler Certificate ;
  • Working knowledge of special diets;
  • Understanding and experience of the Hazard Analysis & Critical Control Points (HACCP) program and food safety plan;
  • Must have a high standard of hygiene and cleanliness

Tel:416-239-7364 Ext:36,
2019-07-05 00:00:00.0
Support Services Manager - Langley, BC JOB TITLE: Support Services Manager



Reporting to facility General Manager, as a member of the facility leadership team the Support Services Manager is accountable for all aspects of the day to day delivery of Food, Housekeeping and Laundry services in accordance with established regulations and corporate standards and expectations.  

The Support Services Manager provides oversight, supervision, and constructive direction to assigned staff and acts as a professional role model while representing the Support Services departments.


Include but not limited to;

  1. Participates in the development of and ensures compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.   
  2. Participates in the management of assigned budgets.  
  3. Participates in the development of operational plans and goals for each department consistent with the facility / organization’s mission and strategic plan. 
  4. Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required. 
  5. Develops action plans in consultation with General Manager, Corporate Hospitality Support Services Manager and other corporate resources.
  6. Performs and /or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.  
  7. Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.  
  8. Hires, disciplines, recommends and / or participates in the termination of staff according to established HR policies and procedures.
  9. Coordinates Support Services orientation for new employees utilizing established programs and checklists 
  10. Coordinates Food Services, HSPK and LNDY related in-services and annual educational opportunities for staff. 
  11. Evaluates staff work performance & recommends strategies for improvements as necessary.  
  12. Plans and delivers seasonal menus that are compliant with all related regulations, fit the residents nutritional and therapeutic needs, and meets the facility and resident’s expectations.
  13. Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.    
  14. Plans, directs and supervises the preparation and service of high quality food utilizing standardized operating procedures, industry standards, and related internal and external policies. 
  15. Coordinates regular department meetings and participates in facility based meetings such as site leadership, OH & S, and others as required.   
  16. Works with other facility departments in the planning & delivery of special events / meals and programs as required.  
  17. Plans, directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services.
  18. Understands and participates in quality improvement. 
  19. Participates in patient/ resident safety at community level.
  20. Perform all other duties as required.


  1. Graduation from a recognized program in Nutrition and Food Services Management
  2. Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician mandatory 
  3. Food Safe Level 1 mandatory; Level 2 an asset
  4. A minimum of two years Support Services (Food Services / HSPK & LNDY) supervisory experience in a geriatric residential setting including direct experience managing staff. 
  5. Experience managing unionized staff an asset.  
  6. Current Serving It Right Certificate mandatory.


  1. High standards for customer service, food safety, physical space & environmental cleanliness. 
  2. Solid understanding of infection control protocol
  3. Professional appearance, and good physical health
  4. Demonstrated effective planning, time management and organizational skills 
  5. Ability to work independently with minimal supervision
  6. Ability to operate related kitchen, housekeeping & laundry equipment 
  7. Excellent written and oral English skills
  8. Solid working knowledge of related office equipment and Windows based software including Word, Excel and Outlook.  
  9. Ability to handle multiple tasks at one time.
  10. Ability to establish harmonious relationships with staff, residents, families, volunteers and visitors of the facility 
2019-12-10 00:00:00.0
Support Services Manager - Vancouver, BC
A community providing complex care and independent housing for seniors

704 West 69 Avenue, Vancouver BC  V6P 2W3

Position Title: Support Services Manager

(Full time position, 5 days/week)

Position Start Date:  February 17, 2020

Starting annual wage range: $64,000 - $68,000

Apply with cover letter and resume via email to:

Summary of Position:

Reporting to the Administrator, the Support Services Manager is accountable for the effective leadership of the Food Services, Housekeeping and Laundry departments according to established objectives, policies and regulations.  Responsibilities for the operation of the departments include budget preparation and management, menu planning, organizing work assignments and supervising all food services, housekeeping and laundry staff.

Responsibilities (Includes but not limited to):

  • Participates in the development, implementation, control and evaluation of departmental goals, objectives, policies and procedures.
  • Ensures safety practices and procedures are adhered to.
  • Recommends and purchases the necessary equipment, chemicals and supplies needed to maintain a safe working environment for the care home, staff and residents.
  • Develops necessary documentation, audits and reporting systems to maintain accurate records and communication for the departments.
  • Participates in department budget preparation and control by implementing the policies and procedures of purchasing, ordering and inventory control.
  • Manages department staff according to HR policies and procedures.  This includes hiring, providing orientation, evaluating employee performance, providing coaching, recommending related training or education requirements, disciplining and/or terminating staff as required.
  • Defines duties, assigns workloads and arranges departmental staff scheduling. 
  • Ensures all food services, housekeeping and laundry equipment is maintained in proper working order.
  • Oversees the storage of food and related items.
  • Establishes and ensures maintenance of food rotations in order to minimize spoilage and waste.
  • Evaluates meals served to ensure established standards of quality and quantity maintained.
  • Oversees the preparation, portioning and serving of meals.
  • Works with the Dietician to ensure the nutritional and therapeutic requirements of the residents are met through menu planning and standardized recipes in accordance with the required standards.
  • Participates as a member of the leadership team by attending meetings and serving on Committees as required.
  • Works with other departments in the planning and delivery of special events, meals and programs as required.
  • Participates in planning and implementing contingency plans in response to emergencies and or interruptions in services.


  • Graduation from a recognized program in Nutrition and Food Services Management.
  • Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician mandatory.
  • Food Safe Level 1 mandatory; Level 2 an asset.
  • A minimum of 5 (five) years Support Services (Food Services/Housekeeping/Laundry) supervisory experience in a long term care home setting including direct experience managing staff is preferred.
  • Experience managing unionized staff an asset.
  • Current Serving It Right Certificate mandatory.

Skills and Abilities:

  • High standards for customer service, food safety, physical space & environmental cleanliness.
  • Ability to develop and maintain harmonious relationships with staff, residents, families, contractors, volunteers and visitors to the care home.
  • Solid understanding of infection control protocol.
  • Demonstrated effective planning, time management and organizational skills.
  • Ability to work independently and with minimal supervision.
  • Excellent written and oral English skills.  A second language is an asset.
  • Working knowledge of office equipment and Windows based software including Word, Excel and Outlook.  Knowledge of PointClickCare, ComVida and CB Diets are assets.

Important note:  A satisfactory Criminal Record Check is a condition of employment.  Proof of immunizations and TB screening test may be required.

2019-12-11 00:00:00.0